12/25/2022 0 Comments Antrian spbu![]() ![]() The results from the analysis stated that scenario No. Based on the possibilities occurred, there are 11 proposed improvement scenarios that can be applied in the company. The analysis of the scenario carried out refers to the target that needs to be achieved by the company that is 15 minutes waiting time to call by counter and 120 minutes waiting time to service. The study was conducted to implement a simulation model on a service system in order to determine an optimal number of service stations which is appropriate with the waiting time that has been targeted by the company. ![]() The purpose of this study is to analyze the queue characteristic of the simulation results in the service counters and to design improvement of the scenarios. Long queues cause customers postponinge the maintenance service and reschedule them to another day. X cannot be considered optimal based on the number of cars that will be serviced. Total number of counters and stalls owned by PT. X is an authorized dealer and service provider of a reputable car product that provides sales and maintenance services. This means that the server is quite crowded by the customer and the service provided is also capable of serving pelanggan.Waktu customers waiting in the queue (Wq) is 0871 minutes and still be within the maximum limit of the customer is willing to wait (time aspiration) that is equal to 15 minutes.PT. The level of visitor arrivals was obtained for 13 people per 8 minutes. ![]() Terrain Sunggal known Poisson distributed arrival frequency, level of service and inter-arrival time is not exponentially. From the analysis of the queuing system Kopkar Nusa Three gas station Jl. So the data is taken against vehicles entering into the queuing system is running. Sampling is done by nonprobability sampling Convenience sampling using primary data obtained from observation. The study population was the whole vehicle wheel 2 (two) in the queuing system on weekdays applicable on Nusa Tiga Kopkar gas station Jl. ![]() Sunggal Medan using phase.Teknik single multi-channel data collection is done through observation and documentation. This study aims to analyze the model of queues at filling stations Kopkar Nusa Three Jl. ![]()
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